Joules Reviews

Joules has an overall rating of 4.7 based on 23 reviews. Customer feedback on Joules is mixed: Joules reviewers highlight positive aspects like stylish and unique designs, high-quality materials, excellent customer service, good fit and comfort, which strongly appeal to fashion-conscious individuals seeking quality outdoor apparel. However, Joules is often criticized for its higher price point, limited size range, occasional shipping delays, inconsistent sizing.

4.7/5.0

23 reviews

5 Stars

15

4 Stars

3

3 Stars

1

2 Stars

1

1 Star

0

All Joules Reviews (23)
FELLOWS
May 22, 2026
"I wasn’t sure if the refund would..."
I wasn’t sure if the refund would take a while or if I’d have to follow up, but it came back really fast. Relieved about that.
JamesHardy_98
May 13, 2026
"I’ve ordered from Joules a few times..."
I’ve ordered from Joules a few times now and it’s always been really straightforward. The website is easy to use, I get the confirmation emails and receipt through quickly, and my orders have turned up when expected.

I trust Joules because the quality has usually been really good, and returns are simple if something doesn’t fit. It just feels like one of those brands you can order from without worrying.
katherineboucher6581
May 08, 2026
"Customer service helped, even though I felt a bit pressured"
My order wasn’t updating, so I reached out to customer service because I was starting to feel a bit pressured and unsure what to do next. They replied quickly and explained what was going on, which helped. It still took another day to get everything sorted, but they kept me in the loop the whole time. It wasn’t a perfect experience, but overall I’m happy with how they handled it
hello_charlotte084
May 03, 2026
"I ordered a jumper and it turned up..."
I ordered a jumper and it turned up exactly when they said it would. I got the updates by email, the parcel arrived on time, and there was no hassle at all. I think most customers just want things to be straightforward like that, so I was happy with the whole experience.
Michael-robinson
April 19, 2026
"Still holding up really well"
I’ve worn this jacket quite a bit over the past few months, and it still looks good. No major wear or issues so far. If you’re looking for something that can handle regular use, I’d say it’s worth considering.
WOODARD
April 16, 2026
"I got a top from Joules and..."
I got a top from Joules and the fabric is really comfy. It feels super soft on my skin, and I wore it pretty much the whole day without it getting itchy or stiff. I feel like if something doesn’t annoy me by lunchtime, then it’s probably good quality, so I’m happy with it.
Rosella_sinn05
April 12, 2026
"I Remember These Being Better"
Maybe I’m remembering the old ones a little too fondly, but the quality really doesn’t seem as good as it used to be. I don’t recall having issues before, but this time it just felt kind of cheap and disappointing
Bonnie_peters82
March 22, 2026
"I signed up for their rewards program..."
I signed up for their rewards program and was surprised how quickly the points showed up. I already got some money off my next order, which was a nice bonus since I was buying the stuff anyway. No hassle or weird hoops to jump through. Personally, I think it’s worth joining if you shop there even once in a while.
cesar_Coleman82
March 08, 2026
"Sorta easy site to use"
I found what I was looking for quickly, and the site was sorta simple to get around.
LynneMoran_18
March 06, 2026
"Pretty good, especially for the price"
I’m actually happy with the clothes overall. The quality feels nice for what I paid, especially with the sale prices, though I also wouldn’t say everything feels super premium. Delivery was okay too, not exactly fast, but not slow enough to annoy me either. So yeah, kind of average shipping, but still a good buy.
William_dunlap99
February 23, 2026
"I’ve had a good experience finding my..."
I’ve had a good experience finding my sizes here most of the time. One thing I noticed is that the item I wanted sold out really fast, so I’m guessing the more popular stuff probably goes quickly in general.
william.Briscoe
February 14, 2026
"I really love the style"
I’m really into the style of these. The designs are super cute, and I personally love the colours, they just look really nice to me.
leslie2003
February 07, 2026
"I ordered on Monday and it showed up..."
I ordered on Monday and it showed up the next day, which surprised me. I did feel a little uneasy after making the payment because I wasn’t totally sure what to expect, but the delivery ended up being really fast this time.
RichardButts_87
February 02, 2026
"Issue sorted so quickly..."
I had a bit of a problem with my order, so I got in touch with Joules they replied much faster than I expected. They sorted everything out without any hassle at all, which was such a relief. Really happy with how simple the whole thing was... thank you.
john_Kowalski77
January 15, 2026
"easy return and quick refund"
i had to send a jumper back because i’d picked the wrong size, and i was expecting it to be a bit of a faff.

the return label was really easy to sort out, and the parcel was scanned the next day. i also got email updates along the way, which was really helpful so i wasn’t left wondering what was happening.

the refund came through faster than i thought it would, i think in about 4 days. no chasing, no stress, just really straightforward. i’d definitely be happy to order again...
christina-Johnson
January 13, 2026
"Great deals and a smooth experience"
I picked up a jacket and a couple of tops in the sale and the prices were much better than I expected. The whole experience was really smooth, from checkout to delivery, and everything arrived just fine. I’m really happy with what I paid, definitely felt like proper bargains for Joules stuff.
Joseph.ribble
December 30, 2025
"I ordered a couple of tops and a..."
I ordered a couple of tops and a dress from Joules, and overall the clothes are nice enough. The quality seems good, and delivery was straightforward, so no real complaints there.
The only thing is the sizing felt a bit off. One of the tops was tighter than I expected around the arms, while the dress was a bit looser around the waist. Not a huge deal, just a bit annoying when things don’t fit quite how you think they will.
frances1986
December 09, 2025
"Really solid packaging"
My order showed up neat and completely undamaged, and the box was packed really well. Based on this one delivery, it seems like they’re careful with their packaging overall...
lori-Morgan
December 09, 2025
"I ordered a few things from Joules..."
I ordered a few things from Joules and, from what I remember picking out, everything arrived just right. The sizes matched, the colours were the ones I chose, and there weren’t any mix-ups. Straightforward and I’m happy with the order
winifred_Elkins80
December 06, 2025
"Finally, sizing that actually matched the guide"
I ordered a jacket and two tops from joules.com, and the sizing was spot on for me. I stuck with my usual size, and everything fit properly when it arrived, no awkward tight shoulders on the jacket or weird length on the tops. The measurements on the size guide were actually helpful too, which I really appreciated because online sizing can be such a gamble. Didn’t have to return or exchange a thing, so I’d definitely order from them again.

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